Refund policy
✦ URBEX
Return & Refund Policy
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1. Our Commitment
At URBEX, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
2. Return Eligibility
You may request a return if:
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The item is damaged upon arrival.
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You received the wrong product.
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The product has a manufacturing defect.
To qualify for a return:
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The request must be made within 7 days of delivery.
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The item must be unused, in its original packaging, and in the same condition as received.
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Proof of purchase or order confirmation is required.
3. Non-Returnable Items
The following items cannot be returned:
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Products damaged due to customer misuse.
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Items without original packaging.
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Products returned after the return period.
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Clearance or promotional sale items (unless defective).
4. Refund Process
Once your returned item is received and inspected:
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You will be notified about the approval or rejection of your refund.
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Approved refunds will be processed through your original payment method or another agreed method.
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Refund processing may take 5–10 business days.
5. Exchange Policy
If you receive a defective or incorrect product, we will replace it at no additional cost, subject to product availability.
6. Return Shipping
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If the return is due to our mistake (wrong or damaged item), URBEX will cover the return shipping cost.
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For all other eligible returns, customers are responsible for return shipping expenses.
7. Contact Us
For return or refund requests, please contact us:
Brand: URBEX
Phone: 03029323963
Email: mehtabstore5086@gmail.com
Address: Pakistan